Online and by phone: 100% of the total amount is required upon booking.
Accommodation (except cottages), activities, rentals, lessons, guided activity
15 days or less before your arrival:
No refund nor credits. The reservation can't be moved to another date.
16 to 30 days before your arrival:
Cancellation : 30% non refundable
Modification fees : 25$ fees (taxes not included).
31 days or more before your arrival:
Full refund
Cottages
30 days or less before your arrival:
No refunds nor credits. The reservation can't be moved to another date.
31 to 60 days before your arrival:
Cancellation : 30% non refundable
Modification fees : 50$ fees
61 days or more before your arrival:
Full refund.
*In the event that we close our facilities due to circumstances beyond our control, no refund is possible, but a credit will be offered at the discretion of Vallée Bras-du-Nord.
*Important: to change or cancel a reservation, please contact the reservations department at 1 418-337-3635. Our team will gladly help you.
Rental conditions:
Security deposit: a credit card number is required when checking in or at the pick up. In the event of breakage, excessive wear or damage on infrastructures or equipment, loss of equipment, charges for the repair or replacement will be charged to your credit card. The user has full responsibility of the infrastructure or leased equipment during the lease period.
*Gift certificate, annual pass: no refund or exchange.
